Rue LaLa was fine until they switched to the kind of automated shipping that Amazon uses. For many people with different physical and postal addresses, this is a disaster, because USPS doesn't recognize the physical address and UPS and Fedex obviously don't deliver to a P. O. Box. Since Rue LaLa uses both, I was always trying to second guess them, depending on the size of the order, but then they began breaking up shipments. After months of receiving fewer than 50% of my orders, innumerable phone calls, emails, etc. I gave up. The people in customer service want to help but their hands are tied, because this is the "policy" and can't be overridden. Re the merchandise, if you shop within the first 10-15 minutes of opening, there can be some very good buys, otherwise most of the good stuff is gone. I also dislike their fairly new "waitlist", where you can choose to receive an item (automatically billed to you) that's not available if they get it back in stock; so months later you may receive something you no longer want/need.