karen C.

I just filed a complaint with the CA Better Business Bureau against AirBnB. After being "sold" a flat in Paris with a working elevator, I arrived with my handicapped mother to find a 4 story walk up with the elevator out of service. My mother was trapped in the flat for 2+ days until it was fixed. The host told me he would give me a refund, but I paid $2295 and he only refunded $800 ("take it or leave it" was his response). So, I took it, thinking I could file a claim with Airbnb for the rest. When I called Airbnb the representative I spoke with agreed that I should get a refund, but when they finally got around to reviewing my dispute, it was denied, the reason was that "I stayed in the flat." Apparently Airbnb's solution for their customers is for the customer to leave the flat and walk the streets looking for a new hotel last minute. If I would have done that, I am sure I would be out both the $2295 and the cost of the new hotel. What abysmal service for a travelhost website. BEWARE OF AIRBNB -- they will scam every last dollar they can until the regulators or a class action lawsuit shuts them down.