Karen B.

The catalog has lovely items, but most of the clothing is not in stock and will take 8 - 10 weeks to get to you. I tried to order bridesmaids dresses and the order total was $1,490. The shipping is extremely expensive (would have been $149) -- 10% of order total regardless of weight of items. I had problems with an order and made repeated calls to their customer service manager, who never answered his phone or returned the calls. Very poor customer service.

All on-line retailers should take a lesson from Zappos! They have the best customer service, super fast shipping, an excellent return policy and no charge for returns. When I called to order a different size on an item, they sent it even before I returned the item that did not fit. Everyone at Zappos is friendly and helpful... you can tell they enjoy working there. And, I enjoy doing business with them and recommending them to others!

Save your money and shop at a local store instead! I ordered a lined chiffon mother of the bride dress. The lining weighs about 7 pounds and is as heavy as draperies and makes the dress very bulky. I ordered a standard size dress, and ordered 1 size larger per their instructions so that there would be extra fabric if minor alterations were needed. The fit on the dress was very wrong and not true to THEIR measurements. The bust was 5" larger, and the dress was very snug over my waist and hips even though my waist measurement is 3-1/2" less and my hip measurement 2-1/2" less than their measurement. I tried to return the dress but they would not take it back and offered a 10% credit of purchase price. The cost to ship it back to China was $240 -- more than the dress cost. The fit is so wrong that a local tailor said it could not be corrected. I had a very bad experience and hope I can prevent others from wasting their money.