Karen B.

I tried placing an order for 3 dress. Two of them were the same dress, but in different sizes. Somehow, the second dress and size, over wrote the first dress/size in the shopping cart, instead of adding it as an additional dress. I did not realize this until I had clicked on checkout and realized I had been charged $19.95 for shipping, which should have been free with the 3 dress putting my order over the $59 free shipping point. I contacted Customer Support INSTANTLY, asking them to add the 3rd dress to my order - and to remove the shipping charges, which were for MORE then the dress! They refused to do so. They only offered a discount on a future order. There is no way my order had been processed or packed or anything that could not have been modified within one minute of it being placed. All 3 dresses could still have been shipped together and not incurred any additional shipping charges. They also refused to cancel my order, so I could replace it with the 3 dresses. Not the way to treat people doing business with you. I am very disappointed that they would not handle this simple request.