Kara M.

I was very pleased with my services but opted to cancel my account two days before the 14-day trial was up, knowing that I could reinstate my account at a later date to make updates. OR just create a new account and start over. The services were very helpful.

Well then I followed all of the proper steps the company illustrated and googled how to successfully unsubscribe. Of course I saw all of the discreditable reviews so I made sure I properly unsubscribed. I went through My Settings and received confirmation that I successfully completed.

Then I was charged $40... as you can imagine I was baffled and also upset because my immediate reaction was "Oh great another company just screwing people". Via email I stressed my case and then called customer service. The woman was nice and just doing her job, explaining to me that I cancelled my account, not unsubscribed. So even though I cancelled my account and did not have access to my resume, I was still technically subscribed. Nice guys... does it feel good to be a scam?

After speaking with her, she reimbursed $19 which seems nice but i still paid $21! Not to mention, I work for an international company so I was charged fees on top of it.

Moral of the story is I should have called directly to unsubscribe instead of doing so online. All-in-all I will not recommend their services to the 800 employees at the international company I work for. I'm not a fan of companies who perform trickery to make a profit.

It's a shame because I will use a difference service next time I need to update and polish my resume. This company has the potential to do well but they choose to be a scam instead.