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Kaitlyn O.

Contributor Level

Total Points
187

2 Reviews by Kaitlyn

  • AliExpress

5/12/16

I ordered some hair from SIYO hair company. The seller was fast about contacting me and shipping the hair. The hair comes really quickly and it's pretty when you first get it but the hair is horrible it get knotted tangled and sheds so much do not order cause they do not give refunds

  • Rosegal

9/10/15

I ordered from the website weeks ago & I haven't received anything & there is no way to get in touch with anybody. I could've ordered off aliexpress & received my things already. DO NOT ORDER FROM THIS SITE

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rosegal r. – Rosegal Rep

Dear Kaitlyn,

I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.

Your order has been sent out on August 18.
As you selected free Flat Rate Shipping and didn't request tracking number during order checkout stage, there will be no tracking number to follow the delivery online.
And the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.

Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.

We value your patronage and wish to continue serving you in the best way possible.

Best Regards
Rosegal.com Customer Service

Kaitlyn Has Earned 7 Votes

Kaitlyn O.'s review of Rosegal earned 5 Very Helpful votes

Kaitlyn O.'s review of AliExpress earned a Well Said vote

Kaitlyn O.'s review of AliExpress earned a Very Helpful vote

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