J X.

I ordered 50 dry mesh t-shirts and was on a firm schedule.

Their website shows the items are in stock. 5 days later, no shipping notice, I had to call them (because they won't bother letting me know) and learned they are out of stock.

Then I was offered a swap w/ similar material, but then they shipped me the cheapest cotton shirts they had while still charging the price of the premium dry-mesh which is almost twice the price. How convenient!

They gave me a hard time for returning those shirts. I had to yell on the phone for over 40min to make my case. They refused to return my $35 shipping cost. Don't believe their "if you dont like it, we take it back". Yes they will, but you wont get your shipping fee back.

Nobody is attending this place. They don't provide updates. Email support takes 3 days to get a reply. Phone support is 35min wait time, then get transfered from one agent to another. Everytime I call in, I had to re-explain my problem because their is no notes of what was previously discussed/agreed. If you are looking to waste time and money use them."

----

Hey and now the IQ challenged ZazzleRep is replying to my review above. I couldn't get updates from them for a week but they now suddenly step up and communicate w/ customers.

Typical response which is not addressing the problem and not taking responsibility. I was not complaining about my shipping label you dummy. I paid $1407 and I got refunded $1407-35. That is my initial shipping cost. Is that clear?

Are you saying i am making is up? It's always the customer's fault when we want a refund. That's my experience w/ them. Rude, irresponsible, don't live up to their refund policy.

Zazzle price is higher than other printing sites, I went for it hoping to get better service. What a fool I was.