J W.’s Reviews of FactoryOutletStore.com & more

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Electronics

“Wish I had read the review BEFORE placing my order!”

12/25/14

Wish I had read the review BEFORE placing my order! Product was shipped & received quickly but did not work correctly with my GPS unit. So, called today to return and guess what - by the time I pay the 15% restock fee, the ORIGINAL shipping cost and the cost to return ship the item... I will have paid more than the original cost of the item. ($15.95) What a way for them to make money - as they have my money but it will be less cost for me NOT to return the item. "What a rip-off"

Tip for consumers:
Be sure you REALLY want the item before ordering!

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Customer-Service R. – FactoryOutletStore.com Rep Over a year old

Hello JW

Thank for ordering with us at FactoryOutletStore and sincerely regret that you are not one of our Satisfied Customers. We apologize for the inconvenience that this has caused you

We have a full listing of all of our Policies & Procedures via our website where the purchase was made and we do not process any fees for returned merchandise that are defective. All other returns are subjected to return processing. As a courtesy we have refunded the full purchase price of the order today and look forward to the opportunity to satisfy your Consumer Electronic needs in the near future.

Please feel free to contact our US Based Customer Relations Department at 646-367-6141 Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience and we will be more than happy to assist you.