I ordered a sectional 6 1/2 weeks ago and was told it would take 2-4 weeks. When i call their customer service line, they are extremely rude and lie about where my couch is. I just got the couch today. It was put in my garage by the delivery company. The boxes were torn up and in terrible condition. The I opened the boxes I found that my couches were all broken, thrown off a roof broken... I called the customer service line and was yelled at because I was quite upset, and told the don't give refunds or compensate for negligence. I now have to send pics to them and send it back. Luckily they said they agree to send me another one, but who knows how long or if they actually will. The worst company I have ever dealt with! To bad this site doesn't go into negative star ratings.
Justin,
I apologize for any frustration you have incurred during the tracking and shipping of your order. Fortunately, we do insure all of our packages with our shipping carriers for total value of the product. Meaning that as long as you make notation of the Damage on your delivery receipt you will get whatever replacements you need. If you need an entire order replaced due to damage in shipping that is no problem. I hope that your issues have all been amicably resolved and you have received your replacement unit already. If for any reason your issue was not resolved please feel free to contact us at cs@saferwholesale.com.