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Terrible doesn't even come close to describing my experience with CARiD. This company is one of the many online marketplaces that stocks very little and drop ships. Unfortunately, their technology does a horrible job of keep track of inventory. I ordered a battery they showed as "in stock." I checked on the order two days after it was placed and told by a CSR at CARiD that it took 48 hours and that my item should ship on January 29. In addition, she provided me with a $10 gift card number to use on my next order. I figured all was well, then I checked my order status again on January 28 and the ship date had changed to February 4 with no communication. I emailed them again and have yet to receive a response, so I ordered the product from a different source, and requested a cancellation and credit (time will tell how that goes). I run an eCommerce store, and I understand that things happen, but this is just unacceptable.
Tip for consumers:
DO NOT ORDER FROM THESE FOLKS.
Justin A.'s review of CARiD earned 2 Very Helpful votes
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DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Justin A.,
We apologize for all troubles that you have gone through during this transaction. We understand your feelings, and highly appreciate your feedback as it will help us to improve our customer service. Please be sure that appropriate actions will be taken to avoid such issues in the future.
Please feel free to reply to this comment if you need assistance with the existing order, or if you like to discuss this case.
We are thankful for your time and patience with us!
Sincerely,
Consumer Relations Department at CARiD.com