I gave them my credit card information, just so i can print off my resume after using their "free" resume builder. Turns out i had to pay them a small fee of $1.99 which i did. I checked my credit card statement and they have deducted just over $250. I tried to email them, no reply. Just an automated email saying they will get back to me within 48 hours. Its been 2 weeks now. I am lost. I don't recommend this site. I don't have a job and I cannot afford much this christmas.
Greetings Justauzer S, I’m very sorry that you have had this experience with
Our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free
Account. However you can download a plain text version of
Your resume for free. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or you can check you inbox, I have send you a private message to assist you directly as soon as posible.