Julio V.

Streamlined. Easy, no hassles.

Kayak is the worst travel site, search engine, booking site I have ever used. Stay away DO NOT USE. Their website is misleading and their cancellation policy, which basically says that you are totally in their hands and they can charge you whatever they want with NO REFUNDS, are the worst I have ever read. Customer service follows suit as you get sales reps in India with reall y bad VoIP connections that are unable to escalate your case to anyone beyond the call center.
I searched for hotel rooms in a specific city, for a specific night and up came multiple options with the cheapest one being the highest star rated name brand hotel chain in the list. Little did I know it was not in the city I was searching for but in the "general area" of the city I was looking for. The hotel was an extra 28 minutes from where I was going, the wrong way. So basically they considered the "general area" to be some location that would inconvenience me an extra 1hr of driving to/from.
The worst part is that no where in the site did it specify the city it was in, until I got my confirmation email listing my booking details. Well, guess what? It was too late. According to their cancellation policy, there are no refunds! What joke. When I called customer service and tried to explain that no where did I get the details on my reservation for me to "review" for accuracy (I actually went throught the process on the phone and booked another room), they said that their site was working fine, that there had been no reports of glitches, and that they were not at fault, and they were not going to refund.
The rep even insulted me saying that If I did not read the policy and could not find out where the city was, it was my own incompetence. I asked him to escalate the matter and he said he had the final authority! STAY AWAY!