Julio H.

In a long vacations, with my wife and 2 kids, i did enjoy an spectacular apartment in South Boston using Airbnb, flying next to Chicago, using Airbnb too, i found a "CAVE", dirty and totally mess, i inmediatly leaved that disaster and notified Airbnb about that situation. They encouraged me to talk with the owner, i told her about mess and dirt, she never refused about this issues. I sent to Airbnb pics, some was really shocking and felt confident about my refund.
Airbnb answer my request, giving me back 27% of my fee, telling me that i cannot prove my complaint and this is it. Due that i canceled reservation, of course, i can not write my horrible experience and warn to anothers users about my scary situation. Airbnb offers me a coupon by $100, using it the next time, so great.
Julio Hernandez *******@yahoo. Es