Julie Q.

I ordered a book from Amazon. Somehow this website got my name and address and sent me a package that was delivered to me one day before my book arrived. I thought it was my book, but the box was too big. I should have looked at the return address to see if it was Amazon, but I didn't and opened it. It was 6 rolls of toilet paper with an invoice and ORDER number and they said they charged the cost to my "card". I was mad. I sent them an email. They apologized and sent me a link for a prepaid return postage. The link says if you opened the box the item cannot be returned. Then they go on to talk about all kinds of charges and fees and restocking fees if I return the item. I have decided to do nothing. They do not have my credit card number and reading the pages and pages of their return policy it looks like if you do return the item you will be charged additional fees.