Julie P.

I have had an awful experience with these people! I placed an order for two "coach" purses after much thought and delay (now I know I should have trusted my instinct). I am Canadian and 3 days after my order I received 2 charges for $141.00 on my Visa. My 2 purses cost this amount but only 1 time! When I contacted Coch-outlet.com they were VERY rude. Stating they only took out one charge of that amount, that I need to take this up with my bank. I proceeded to tell them I was looking at my charges as we were "speaking" they then basically told me I was "stupid" and not getting the fact they only took out one amount of 141.00?
I asked them to call me so we could discuss over the phone and they said they only dealt with customers via email (this I belive is because they can't communicate in English).
At the end I asked for them to refund my amount - both amounts and cancel my order. They stated it would take up to 10 business days and they would put a request in for a credit to my account for the one charge.
Many days later and several calls, faxes and email to my bank I am still out almost $300.00 in total - no purses on the way and now the web site is no longer working (2 days after all my crap they go off line!)
DO NOT ORDER FROM THESE PEOPLE THEY ARE CROOKS
Hope I can help someone not to go through what I am still going through