Julie N.

I just bought a Rolex off of Gilt, and wow am I fumed. Waited about 2 weeks for the item, which isn't that bad considering it said it would take about a month to ship. Anywho, before purchasing the item (since it's NON-REFUNDABLE/RETURNABLE), I called in and spoke to a SUPERVISOR named Laura regarding the authenticity and ORIGINAL paperwork for the Rolex and Laura "reassured" me by stating that it does come with ORIGINAL ROLEX paperwork, like all vintage Rolex's do, and they guaranteed the authenticity of the item. Seeing that they had a lot of good reviews, I decided to make the purchase. When the item itself got sent home to me, I was obviously ecstatic. Opened it and took a look at the watch. The packaging was absurd! I mean, it just looked cheap! The watch itself was not wrapped and it wasn't even working. I took a look at the "original paperwork" and if obviously ISN'T the ORIGINAL ROLEX PAPERWORK. I was lied to! I called in once again regarding this issue and the supervisor, Andrea, was SO RUDE to me. I told her the dilemma (the way the item was packaged, what was promised/reassured, and what was received). She stated that she would look for the original phone call to see if I even called in regarding the item, and would call me back within the hour. I waited a whole day! She then called me back that night, and said she could not locate the original call, and that I made the mistake and just wanted a refund on the item. Andrea said that whoever I spoke to regarding the authenticity and original paperwork did not exist! So Andrea basically said I was a liar! I spent $7000 on a Rolex, why would I lie? They did send me an authenticity approval from a "gemologist lab", but when I brought the watch and the paperwork into an authorized dealer that same day I received it, they told me that yes, the watch itself is authentic and original, but I would need to do maintenance on the watch itself to get it working again. They also stated that the paper of authenticity was pointless because it did not state much of anything about the watch because the retail price was obviously off. It was priced for way more then it is even worth, and they also stated that without the original box and paperwork this watch would only worth approximately $3000. Gilt, you need to provide better customer service since you have just LOST a loyal customer. I would rather do business with haute look then you. Gilt overprices everything, and they obviously care about their profits versus their customers. Potential customers and buyers beware. Gilt is an overpriced scam.