I ordered Office 2013 online from them, provided my debit card number, and was told my order was being processed. Then I received an email saying I could not download it right away because my order was being "reviewed." They said if I really needed it right away to let them know and they would "help." This, after the bank had already paid them! After about three hours I began to worry and wrote to let them know I did want it right away, and to as what they meant by "reviewing" my order. This was all yesterday. Tonight I received a message with the subject "Your order has been rejected." It went on to explain that they have very strict "fraud" standards and I did not pass them. Then another email about how they have processed my refund but it may take a couple of days for the bank to process it. I am speechless. They did not mention anything about a "review" before accepting my money. Wish I had read these other reviews before trying to do business with them. Why are they still in business? This is apparently a Canadian company, and I always thought Canadians were supposed to be 'nice." If I don't get my money back in a couple of days or sooner I will not be nice. I have been both inconvenienced and insulted.
Hey Julie,
Thanks for your message. I can assure you the 48-72 hour hold on your card is something the banking industry collectively does. Info herein - http://en.wikipedia.org/wiki/Authorization_hold. I quote from this article "Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off." In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy; in the case of credit cards, holds may last as long as 30 days, depending on the issuing bank."
Please, be assured - we are nice folks, we definitely don't want to rob you of your hard earned money. Give us a call - 1866-684-7313 and we're here to help you from 7 am - 4 pm PST