Julie G.

Poor and unacceptable service. I purchase from several online companies and have never had such problems. The customer service is a waste of time. I placed an order (as a gift to a family member) on early Wednesday. That afternoon I received an email stating Rakuten needed me to authorize the ship to address and wanted me to "add" the address to the bank, then reply to Rakuten with the confirmation of doing that along with a contact number for the bank. I did. Late Thursday they emailed to say they still were unable to get confirmation from the bank. The bank said they had received no follow up call from Rakuten.
I then emailed Rakuten again and requested they address the situation properly, again reciting the information they needed. On Friday late they sent me another email indicating they still needed information and confirmation from the bank.
A that point I referred to all our previous correspondence and one phone call, requesting they resolve their issue and ship the item by Monday or else cancel the order.
Not surprisingly, they called me Monday late morning to advise they still needed their authorization department to take the steps necessary and could not guarantee when the item would be shipped. I cancelled and placed the same order with Amazon.
What a waste of time.
Mind you, I place online orders at least 6 times a month, sending to various recipients, and never had such an issue.
Thoroughly disgusted.