Not long after I lost my mom to cancer, I attempted to deal with DealDash and in my confusion misunderstood the terms of buying bid pacs. I wrote to customer service and received very fast response and was quite pleased with the outcome. With customer service like this, I have no doubt you will continue to be one of the top auction sites due to your incredible virtue and good relations in that area. My hat's off to you. I am a very satisfied customer.