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I ordered some merchandise over 2 months ago and still have not received it. They told me to contact my post office. What can the post office do? I finally had to reach out to AMEX and have cancelled my order. Will never do business with them again!
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Julie B.,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service