The 110% price match guarantee is only valid if it's convenient for them. It's completely fake. I found a pair of boots for significantly cheaper on a completely legitimate site. So, I thought, This is a perfect opportunity to use the price match to my advantage.
I was on hold for over a month.
I ended up losing the first deal, because they had me waiting so long on a response.
I emailed them, and after 2 weeks, I called. The line is conveniently ALWAYS busy. So I message them on facebook, with no response.
FINALLY, after over MONTH. I ask publicly in the comments for a response, which is quickly deleted. They delete all their negative reviews!
This website is completely unprofessional, and rude. Not worth your time.
In Reply:
First off, regardless if that was true, it's only professional to reply. You're customer service is a joke. But god forbid someone leaves a review you can't just delete, that got your attention pretty quickly.
Secondly, Read your 110% price match guarantee. There are literally no specifications, so if you're going to have rules on it. Specify, because that deal, was a complete option to me, I happen to be a member of the website (which is free for 3 months which was included in a screenshot.), due to your laughable customer service. I could not even get a response on whether to take the offer presented to me until it was too late.
"Appeared" is also a ridiculous word to just throw in there, considering it comes off as if that's not the actual price or something.
That was really special of you.
And dupping? The only people "dupping" are the ones who have an F rating by the BBB and 48 complaints filed against them.
Hey There! So the site that you wanted to price match on had a $50 subscription fee - which is why the boots you wanted appeared to be $50 cheaper than our site. The other site abandoned that horrible business practice just a few days ago (you can google it, there is an article from the Wall Street Journal) and now their prices are significantly higher. We'd be happy to price match from any website that isn't duping customers into hidden subscription