Julian R.

I've had problems placing an order. Banggood cancelled my credit card payment and told me the bank had cancelled it. I sent 4 emails with useless responses. Used Chat facility today and was terminated with 'please contact us again if you have any more problems' without solving the problem. I tried again and this last she time terminated with a rude comment and cleared the whole chat box so that I have no record. This bunch is appalling. I can not find a working phone number for them, but will try again. Later - I believe the phone number provided on their website is a fake, and as far as I can see they publish no working phone number. I have asked for supervisers, escalation, phone numbers, anything without result. Emails and chat are a joke and they will put you off, or disconnect you as soon as they don't know or don't like the answer.

I've purchased many products from China with great success, but if my experience with Banggood is accurate, don't use this business.

UPDATE: Banggood replied to this review with standard 'please contact us to resolve". I contacted them and never received a response. Which proves my point -- really, really bad customer service. Likewise one item I eventually received from this order was incorrect but I never got a response to my request for correction. On the plus side, most items were ok, so you have to make your choice - hope it all goes well, and if not, be prepared to lose out. Personally, since most of their stock is available elsewhere, I'd choose the elsewhere.

NB I am sure that the good reviews on here to the same formula - "great service, one item was a little bit dodgy but BG responded brilliantly" are fake. All the same style, all totally at odds with the majority experience. If they are fake, that should tell you all you need to know.