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I wish I had read these reviews before I stupidly ordered an item from these people. I even paid the extra for the item to be expedited quickly.
I received the email with my tracking number for Australia Post and of course, it's an invalid number and no such number appears. Instead I get taken to a site with asian writing on it. So I wrote an email asking where my item was and guess what? They advised it was with the customer and that I should contact the customer. I am the friggin customer.
Don't be stupid and order anything from Rosegal, they are dishonest and untrustworthy,
Sadly, I've lost the money, as who the hell do you complain to. The bank said it's too late to stop the payment and it would take too long anyway.
The one good thing is it's under $50 I've lost, but why should I have lost anything.
I can't even rate them.
Tip for consumers:
Keep away from this mob.
Julia K.'s review of Rosegal earned 3 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Julia,
Thanks for your time and your review. First, I want to offer my sincerest apologies to you for the issue.
I have checked it for you and find that you placed the order on 2015-01-17 and we shipped it out on 2015-01-20. Tracking number: CA14216609687445, shipping method: Australia post Registered, tracking site: http://eretaillogistics.com.au/tracking.php, shipping date: January 20,2015 07:20:30 AM PST.
As we all know, sometimes there may be a little delay due to the customs.
We have checked it for you and find that you have received your package. Hope you like it.
Best Regards
Customer Service