Thumbnail of user juliad20

Julia D.

Contributor Level

Total Points
81

1 Review by Julia

  • Adore Me

1/23/15

I was disappointed on almost every level from Adore Me.
First, I accidentally clicked to join "VIP" membership when I made my first purchase. My fault, I know. I had no way of being sure I had "joined" until I called, but I'll cover the call later. But then, I discovered that there was no way for me to cancel or unsubscribe unless I called the company, which I was far less than pleased with.
When I called the first time, I was on hold for over an hour - something that would have been far less annoying had it not been for the EXTREMELY loud, repetitive, and annoying music. Their hold music consists of a loop of thirty seconds (if that) of "Boom Clap" by Charli XCX on continuous loop. Not only is the song annoying and way too loud, but the volume fluctuates, occasionally becoming even louder.
Once they finally picked up, I was told that oops! Sorry, there was nothing they could do until I received my package - I looked on the website and could find no warning of this.
I got my package, and the bra was surprisingly pretty decent for being so cheap. Not wonderful, but good value. This is the only reason that I am giving them 2 stars instead of one.
I called back today (was kept on hold for 45 minutes - same music) and they unsubscribed me, which I could not be happier about. However, the girl that picked up the phone was rude and unpleasant... I am just all around disappointed at this company. They hope to rival anyone in the industry? Good luck with customer service like this.

Tip for consumers:
Don't.

Service
Value
Shipping
Quality
Thumbnail of user adorem
Adore M. – Adore Me Rep

Hello Julia,

Thank you for your review.

We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.

We would also like to apologize for the extended time you had to wait on hold and for the inconvenience this has caused you.

Please let us know if there is anything we may do to help. We are available to answer any questions you may have.

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com

www.adoreme.com

Julia Has Earned 1 Vote

Julia D.'s review of Adore Me earned a Very Helpful vote

Julia hasn’t received any thanks yous.

Julia doesn’t have any fans yet.

Julia isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user jskl
JSK L. reviewed Adore Me
3/14/24

Prices advertised are false. I called customer service and was basically told that despite the...

Thumbnail of user tracyc1230
3/11/24

Often feels like anything in my size is thrown into a box. There needs to be a "don't ever send...