I have bought many pieces of jewelry from this site and company, which are of precious and semi-precious varieties. Not once have I ever had a problem with Customer Service or in purchasing any items. As with any site, you MUST read and do your research! Learn to be a savvy shopper and when you do, you will be rewarded with classic pieces of jewelry... as with any jewelry I buy, I immediately take it to my favorite jewelry store in town and have them check the pieces out. I am still shopping and comparing prices with google searches and then going back to Modnique to purchase...