Judy S.

So, its been over two months since they took my money and gave me nothing in return. Two weeks after placing my order I got an email saying they could not ship some items to Canada! Items were already removed at checkout, so why was my order okayed? And why did it take 2 weeks to contact me? A list was sent of items with no explanation if these were the allowed items or the banned items and did I want them or not? Since I hadnt ordered anything I didnt want I asked that they be shipped. Now the fun began! Over the years that I have been buying from Campsaver, they have always shipped USPS. I assumed it was because they were savvy about the scam of brokerage fees charged by courier companies like UPS. Those extra fees you pay in gratitude to UPS for bringing your goods from their warehouse in the US to their warehouse in Canada. Well, it appears I had lucked out in the past getting items sent via post because this time they arrived UPS. They were happy to give me my parcel... for an extra $100! The driver didnt even bring the package to the door as he knew this was ludicrous and expected me to decline to pay that... which I did. I informed campsaver that I had declined the package but would be happy to accept it if it was sent, as in the past, by USPS. Well, they couldnt afford to do this so declined to resend it. Now I am waiting... more than a month later... to get my $700 back. They claim they have a tracking number for this return, but wont give me my money back until the merchandise has been returned to their warehouse. Really. Over a month later and you havent received it? I suspect it just hasnt been returned to inventory. So, I have got PayPal involved... how crazy is that? A year ago I sung the praises of this company. In fact I recommended it to several friend who purchased merchandise. This company used to go above and beyond for its Canadian customers. Guess they are only interested in America First now. Good luck with your new business ethics!

This company uses DHL courier service which means Canadian customers will be charged a brokerage fee on their package. I ordered 10 items. The items came one or two at a time and EACH parcel had a $20+ fee applied which added $100 to my order of $200 worth of clothing. There is no mention of these fees on their site, only those of customs/duties which only amount to a few dollars. Sizing isn't consistent from one article of clothing to the next. Won't be worth the cost to send those back