Sent my items to Twice and heard back immediately from them. I received a check within a reasonable amount of time as well. I would have liked to have gotten a little more money for the items but at least it was better than nothing. They accept Chico's, and did accept 11 out of 14 items. Three of the items were outdated so that is understandable. I would definitely deal with them again which is more than I can say for Thredup.