I shop at AMAZON all the time. It's convenient and the prices are competitive, I have AMAZON Prime so shipping is free and I have access to movies/TV/Music. Any time I have had to return items, it has been easy.
I have had better luck here with restaurants and goods rather than services. Carpet cleaning was a bust, but have purchased for restaurants I want to try or that are familiar and I like to frequent.
This is not a place to find a good deal, but the customer service is good and it is where I buy cosmetics when they run specials. The shipping is not 100% free.
Comfortable and looks nice for good price BUT we have had it only two months and it is already beginning to rust (we had our last set 18 years. If you buy it, KEEP THE BOX. Was too difficult to return because had to be packaged and we threw all that away. Chalked it up to a life lesson.
I use this site for almost all my greeting cards/postcards. They are reliable, have easy returns and economical. I stock up when they have sales. I also like that cards can be customized.