You have to jump through hoops to get them to approve the warranty they have guidelines and when finely they approve the won't bring you out a new mattress same brand but they tell the customers well this is what you spent now this is your credit and it is up to the customer to do the research to find a mattress equivalent to the one that was purchased it they can't switch out your mattress then they should not be selling them. I heard from one of their sales persons that each mattress is made when ordered well make me a new one just better.