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Order for Christmas in Oct 2015. 4 out of 4 LED spoiled within weeks of use before Christmas. 1 LED within 1 week, while the 2nd within 2 weeks and the rest less than 1 month of use. Seller agreed to replace only 1. Highlighted to DHgate customer service and they promised not once, but three times they will look into it.
They kept ask me to wait for replacement delayed it to 6-Jan then to 8Jan 2016. At the end of it, they said I received it and release payment to seller.
DH gate think I owned the seller's custom. The thing stuck at seller's custom and they said I received it and release payment to seller. Worst of all, they asked me to contact seller if any problem and basically no more update from them.
Felt really cheated and the quality of not one seller but most sellers drop to lousy. All LED spoiled within 1 month.
Tip for consumers:
Pay peanut, get monkey. The worst is pay them and get nothing. Waste time because no one helped.
Juanita T.'s review of DHgate earned 5 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Juanita T.
I fully understand the issue you have raised to us. I checked the case you filed and the reason that your case was closed is because it shows as delivered already with the tracking number of RC065779673MY. That is what the analyst updated you via email as well.
Regards,
Cess,
Dhgate Customer Service