I recently used booking.com to reserve 6 nights at what they referred to as a hotel on their website. It was actually a condo and booking.com gave the condo apartment owner my confidential credit card information. Although a one night's deposit was not charged to my credit card, as per the information on the website, I noticed the listing was removed from booking.com. I called to ask why and they said the lister chose not to deal with booking.com any longer. Seeing there were no reviews for this property, I asked if anyone had stayed at this property to date, to which they replied no. Then I asked if my reservation was still good and they said yes and told me other people also had future reservations for this place. I became suspicious and decided to cancel. A few days later I called my credit card company to make sure no deposit went through and to my surprise they informed me there was a fraudulent charge for over $300 for a Target purchase from New York. Guess where the booking.com listing I cancelled was for-- New York! It appears because booking.com gave my personal credit card info to the person who had listed their condo unit, this person was able to use it to make a purchase! The property was Laguna in New Jersey. Is there anyone else out there who had this experience and if so can you write about it here as well. Thanks
Hi Juanita,
I'm sorry to hear you were faced with these charges on your credit card. Keeping your credit card details secure is very important to us and we expect the same from our partners. I have checked your reservation and see my colleague has explained you 5 days ago this property has not made any charges on your credit card. If you suspect any fraudulent charges on your credit card, I kindly advise you to contact you card provider to assist you further. Feel free to let me know in case you have any questions.
Kind regards,
Ferdi
Booking.com Customer Service Team