J T.

I have shopped at NAP for many years but lately I have found their customer service to be getting worse and worse. Most recently I was charged tax and duty incorrectly - I have even checked this with my local customs office and they have confirmed I should not have been charged any tax or duty. I wrote several emails and made two phone calls to NAP and finally someone realised and agreed that there had been a mistake and promised to get back to me but several weeks later I still haven't heard anything. I tried calling back again but was told there was no record of my previous conversations! I just can't be bothered pursuing this any longer as dealing with the customer services was so frustrating. This is the last of a run of bad experiences with NAP and so after 7 years of shopping there I have decided to never shop there again. They have just clearly become too big too care about their customers but luckily there are now also plenty of other wonderful alternatives:-)