Does it get any worse?! I don't even know where to begin with the issues I've had with these jokers. Also, who do they employ to do their customer service? My 7 year old niece would do a better job. She would at least respond to an inquiry. My issues with them have stretched out over months now. I returned a few items that were defective. I returned the items according to their directions and now they will not give me a refund or credit. They play games with me via email, round and round and round I go with them. Omg, I just want my money back and these people out of my life.