J R.

I recently purchased my first online item with Raffaello, and I was shocked by the price on my visa card at the end of the month. There had been a clerical error, and they charged me in Euros, not Dollars. The price was considerably more.
I promptly wrote a terse email to the service department, and within hours I received a very kind, apologetic response that somewhat took me back, considering how caustic my initial mail had been. They had promptly researched the discrepancy and corrected it immediately with a reimbursement.
I have had some other problems in the past with other companies, so I was pleasantly surprised by the obvious difference.
Thank you, Raffaello, for reminding me that there are still many bonafied companies on the web. I will continue to do business with you, and recommend you to my friends.