J P.

Spent hours navigating their awful site (poor layout, poor search capability) with the intent to "shop smart" by using some promotional money they gave to me - in exchange for tweeting for them, and also from visiting a Raptors game. Ordered a pair of waterproof headphones. 3 weeks later, the order was canceled, emails go unanswered and my time was wasted. Worst online retail experience I've ever had. Stay away. Instead, order from a retailer that honours their promotions and provides some semblance of customer service.

Also ordered some clothing items, those orders were all cancelled with no explanation (but canceled immediately and fairly, so I don't think it's fair to judge on those transactions).

The one purchase I did receive, was some parts from a reputable automotive supplier that I have done business with in the past. Shop.ca offered a much better return policy (1 year, no cost), but I so seriously doubt that I would have been able to return anything via shop.ca (due to their completely invisible and non-responsive customer service) that all I seem to have done was paid a premium to shop from a middle man. I will shop directly from the retailer from now on, there is no benefit to shopping at shop.ca.