J P.’s Reviews of Auction.com & more

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Auction

9/30/13

I registered and bid on an auction. It kept saying reserve not met, then when I tried to bid more it would not let me confirm a higher bid and then the time ran out. After the "auction" the listing disappeared and even the local listing agent could not tell me what happened. I will not be using auction.com ever again.

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diane n. – Auction.com Rep Over a year old

Hi J P,
Thank you for sharing your experience with auction.com. It is difficult for me to comment on your situation without further detail. I can tell you if the reserve was not met, then the seller most likely pulled the property down after the auction was over. However, I would be interested in finding out more detail regarding your not being able to confirm a higher bid. Due to our privacy policies, I cannot discuss on this open forum but I would appreciate the opportunity to speak with you regarding this matter. We strive to provide the most transparent process as possible on our online marketplace and are always looking for ways to improve the customer experience. If you could please message me via our Facebook page (https://www.facebook.com/Auctioncom) or call our customer service line (800-793-6107) and ask for me (Peter) or my customer service managers Yamir Gonzalez or Vicky Hernandez and we’d be happy to speak with you.

Thank you,
Peter Chevalier
Director of Customer Service