J P.

I ordered a special occasion dress from Tidebuy.com. Before I did so, I checked their return policy carefully because I know some sites to do take returns on special occasion dresses. Their return policy clearly stated they will accept the return if you are not completely satisfied. Special occasion dresses were not listed in the short list of exceptions to this. I ordered a size 14. Now, Tidebuy is indicating they will only refund "at most 1/2 price" of the dress. Also they are telling me that the dress was custom made and so it can't be resold! I sent no measurements and was never any reference that I was ordering a customized dress. The dress has to be returned within 14 days, but I am in the US and they are in China... so as Tidebuy drags this out with emails, etc. I'm not sure how I am to return the dress within that timeframe. I have scoured their website for a mailing address and can find none. I am kicking myself for ordering from Tidebuy.com, will warn everyone I know against it, and will never order again. I hope they figure out a way to resolve this!