Joy W.

Awful experience with Homeawaway! Apparently the owner can change terms, price whenever they want. The condo we rented in Puerto Rico stated it slept 8. The second night we were there the condo owner then tried to charge an extra $100 per person over 6 PER NIGHT and claimed he never advertised it slept 8. Sent documentation from our original booking to Homeaway showing he did advertise it slept 8 and no extra charges ever mentioned if more than 6 stayed in condo. Homaways response was basically owner can change their listing whenever they want. Filed a formal complaint but nothing came from that. Owner kept my $1,000 deposit for payment of bogus charges. Asked about their Carefree guarantee and they said that is void once you get there, only good if something goes wrong before you get there. Also found out nothing shows on owners' site if they have had formal complaints filed against them. Renters should be made aware of that and how many complaints have been resolved! Certainly won't use or recommend Homeaway ever again!