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I asked "Fairy" how to return a Blue Tooth Headset I received from Tidebuy because it did not work and she first asked it the wires fit... and it went downhill from there.We conversed for 25 minutes as she/he came up with every reason why I could not get a refund.
Finally after I got insistent she said it would cost more money to return it than the item is worth. I gave up after that. Lesson Learned... Never to order from Tidebuy again.
P.S. I also purchased 2 clothing items and they are way too small. Their products are substandard. I got on their website and submitted some complaints in on their products that I purchased recently, it has been two days and they never showed up on their site. Apparently they only post the good reviews which explains there high rating on their site.
Tip for consumers:
Prices are low and shipping is high. Terrible return policy. Horrible customer service!
Joy W.'s review of Tidebuy earned 2 Very Helpful votes
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Empty.
Like I'm actually flabbergasted because I'm usually the type of person to never fall for stuff...
Dear friend,
Thanks for your shopping on Tidebuy.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@tidebuy.com or sns@tidebuy.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Tidebuy Team