I ordered 2 cell phone cases from seller Dealokshop on Etsy and only received one of the cases I ordered. The seller would not respond to 3 emails I sent (allowing for 48 hrs in between for seller to respond) until Etsy got involved. Unfortunately, Etsy blew me off about this issue as the seller had proof of delivery BUT there was only one item of the two I ordered AND PAID FOR in that delivery. After pointing that out to Etsy, both seller and Etsy will not return my communication.
I have used Etsy before with satisfaction but you only know how good a service really is when you have a problem and etsy failed there.
Btw: The case I did receive was beautiful.