JOYCE H.

I AM 78 AND HAVE A LEFT BELOW THE KNEE AMPUTATION AND AM UNABLE TO WEAR A PROSTHESIS. MEDICARE AND MY SUPPLEMENT INSURANCE BOUGHT ME A HOVEROUND A LITTLE OVER A YEAR AGO. TWO WEEKS AGO I EXPERIENCE TWO FLAT TIRES. I CONTACTED HOVEROUND AND AS TODAY I AM STILL GETTING THE RUN AROUND.

EACH TIME I GET A DIFFERENT STORY FROM THEIR REPS. THE DOCTOR HAS NOT CALLED, THE DOCTOR HAS NOT SENT BACK THE PAPERWORK, WE FINALLY GOT THE PAPERWORK AND ARE SHIPPING THEM TODAY (THAT WAS LAST THURSDAY) AND THEN TODAY(A WEEK LATER) THE DOCTOR SENT BACK THE PAPERWORK BUT A REQUIRED NUMBER IS MISSING. THE GIRL WAS VERY POLITE BUT STATED SHE COULD NOT BE RESPONSIBLE FOR THE DOCTOR MESSING UP SO I TOLD HER I WOULD CONTACT THE DOCTOR MYSELF. SURE ENOUGH THEY HAVE NOT TALKED TO THE DOCTOR AND THE PAPERS THE SENT TO THE DOCTOR HAD BEEN FILLED OUT AND FAXED BACK THE SAME DAY THEY RECEIVED THEM.

THEY ARE FLAT OUT LYING AND I FULLY INTEND TO CONTACT MEDICARE AND MY INSURANCE COMPANY TO COMPLAIN.

MEANWHILE I AM DOING WITHOUT MY HOVEROUND AND HAVE SPENT MONEY TO FIXED UP MY FIVE YEAR OLD CHAIR TO USE IN ORDER TO GO TO THE BATHROOM AND FIX MY MEALS. I HAVE NEVER HAD A FLAT ON THE OLD CHAIR (WHICH IS NOT A HOVEROUND) I HAVE COPD, HEART TROUBLE AND CANNOT USE A REGULAR WHEELCHAIR.

I WOULD NEVER RECOMMEND HOVEROUND TO ANYONE.