Joy B.

Chat ID#: **************116
Group Name: English Customers
Agent Name: Eric
Start Date: 2015-08-13 17:11:25
End Date: 2015-08-13 18:30:23

Chat started!
Visitor: B**************, status?
Eric: Hi! This is Eric from JOLLYCHIC, how can I help you?
Visitor: B**************, status?
Eric: Please hold on, let me check for you.
Eric: your order was shipped out on 2015-08-04, the express is usps, the tracking number is LN*******CN
Visitor: THis was not delivered to me
Visitor:
Tracking Number: LN*******CN

Image of a progress bar displaying delivered status
Delivered

Updated Delivery Day: Wednesday, August 12,2015

Product & Tracking Information

Postal Product:
First-Class Package International Service

Features:

International Letter

Date & Time

Status of Item

Location

August 12,2015, 1:20 pm

Delivered, In/At Mailbox

SHREVEPORT, LA *******

Visitor: that is not my address, my address is 9507 unity lane, lorton, va *******
Visitor: I want my money back!
Eric: let me check for you, please hold on
Eric: sorry, the address you give us is
9017 Villanova Drive, Shreveport, Louisiana, United States
Visitor: No i did not!
Visitor: I live in VA, why would i give you an address in LA?
Eric: could you please confirm? Your order list here shows the address to LA
Visitor: No, my address AGAIN, 9507, UNITY LANE, LORTON, VA *******
Eric: could you please confirm what you wrote on your order?
Visitor:
http://www.jollychic.com/p/plus-size-irregular-hem-hollow-out-chiffon-dress-for-woman-g*******.html
Eric: It is in MY ORDERS, please click in and choose the order B**************
Eric: there will be your address
Visitor: My correct address is in my account
Visitor: NOT THE LOUISIANA ADDRESS!
Visitor: its not letting me put in the order number
Visitor: HELLO?
Eric: hi! I have checked for you, but it really shows on our web
9017 Villanova Drive, Shreveport, Louisiana, United States
Visitor: WELL THATS NOT MY ADDRESS I WANT A REFUND OR SHIP TO THE CORRECT ADDRESS, THIS IS RIDICULOUS!
Eric: we will sort it for you, and email you later, OK?
Visitor: THIS WHOLE SITUATION IS NOT OKAY
Eric: I understand, but we need to confirm first
Chat is closed by visitor