Joslyn T.

I absolutely love these guys. Their customer service is by far the best I've ever encountered. They will quickly attend to any issues, either with their brick & mortar stores or online site. These guys definitely know how to attract and keep customers.

Of all the sample sale sites, hautelook is probably my least favorite in terms of sales. However, I did have a great experience with customer service.
I'd ordered a pair of jeans and watched the delivery status online. The package had been delivered during the day while I was at work. Upon returning home, the package was nowhere to be found (I was slightly worried since I live in an apartment). I called their customer service and the rep was extremely helpful. Their reps are easy to get a hold of, very thorough, and well trained. Luckily, it turned out one of my neighbors had taken in the package during the day.

I've been a member of ruelala since 2008. I love their final sales (they're one of the few places that widely carry DVF) and have had good experiences with their customer service. During a facebook final sale (the page could only be reached through their fbook page), there were technical glitches in their site. Their customer service reps were attentive and prompt.
Overall, I highly recommend this site, especially compared to others (e.g. Ideeli, who canceled an order even though I never wanted it canceled).