It really takes a month to evaluate the item? What the hell! We returned items because it is defective simple as that. What happened to your 2-3 business days of evaluation process? I'm really disappointed in your service. If you won't replace the item please just refund my money.
Hi, Joseph. We're sorry to hear about your concern. May we ask for any ticket or order number for us to pull up your records on our system and give you an update? Thanks!