Joseph P.

I took a week off from work purchased a 4 day get away. I paid Price-line directly $1100 for Air, Hotel & Car. Spirit air canceled my flight without notifying me. I spent many hours on the phone getting my money back in dibs and drabs. First Spirit deducted $189 "agent Fee" on a $300 flight that they canceled after calling numerous supervisors we got that reversed. Then Price-line claimed the hotel would not issue refund so I called the Westin Missions resort they assured me that had I booked with them I would be refunded if airline canceled flight so Price-line admitted that they were charging the $687 PENALTY for a hotel stay I did not use because Spirit airline canceled my flight they made a one time exception and issued a $687 credit. Now the car although Hertz claims there is no penalty whatsoever Price-line did charge me $15 penalty. So the vacation that I paid for thru Price-line was canceled and cost me $15 penalty.

My friend paid Jet-blue for the same hotel $1200 and had a lovely trip! Lesson learned STAY AWAY from PRICE-LINE!