I wrote asking how to upgrade my computer from Windows Vista to Windows 7. The answer was that it could not be done until the computer manufacturer issues a new service pack and that I should just wait until that happens (it has been 5 years since I bought the computer and the manufacturer still has not issued the service pack). For this advice I paid $47.00.
Tip for consumers: They advertise that they will return your money if you are not satisfied. Your request for a refund must be submitted within 30 days. I did write them expressing my dissatisfaction with the answer immediately after receiving it,, but I did not specifically request a refund. Unfortunately, I was not aware of the full cost until it appeared on my credit card statement, and I was travelling when the statement arrived, so I could not answer within the 30 day period;