I had an issue with a service provider to which I had purchased a Groupon. I got no where with the provider. They were actually quite bad to do business with. I contacted customer service at groupon to see what they could do. They agreed to refund my money in groupon bucks (having been a long time member). Sure I would have rather had my money back, but groupon didn't have to do anything at all as the deal was between me and the third party. As far as I am concerned they went above and beyond to keep me a happy customer. Plus I heard back from customer service within a couple hours of my initial email. Thank you Groupon. You rock!