Reserved apartment during May 2014 for September 2014 with offer of free cancellation up to 7 days prior to stay. Tennyson took 20% deposit the following day. Had to cancel apartment 2 days later. Raised issue of no deposit refund with booking.com on 7 June 2014 and their Ray Ali, Customer Services, advised that Tennyson should refund with 7 to 10 days. No refund received to date. One star rating for both Tennyson, Lincoln and booking.com
Hi Joseph,
I am sorry to learn that the property has not refunded you yet. Could you please provide your reservation number so I could investigate it further?
Regards, Tal
Booking.com Customer Service Team