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Trouble accepting my card! Hope this is not the start of having trouble with this order!
IN MY OPINION PAY PAL IS THE MOST FRUSTRATING EXPERIENCE YOU COULD HAVE WHEN MAKING AN ONLINE PAYMENT! I WOULD VERY VERY STRONGLY ADVIZE YOU NOT TO USE THIS SITE TO MAKE A PAYMENT OR ANY OTHER TRANSACTION WITH YOUR HARD EARNED DOLLARS.!
I HAVE CONTACTED THEM AGAIN AND AGAIN BUT NO HELP! THE MONEY HAS BEEN REMOVED MY ACCOUNT FOR 3 DAYS AND IT STILL HAS NOT BEEN SENT TO THE RECEIPIENT! NO EMPLOYEE HAS ANY IDEA! THEY KEEP SAYING MY BANK HAS NOT CLEARED IT, WHEN IT HAS ALREADY BEEN TAKEN OUT OF MY BANK ACCOUNT 3 DAYS AGO! IN MY OPINION THEIR ADS ARE LIES! NO INSTANT ONLINE TRANSACTIONS AS THEY CLAIM! I AS WELL AM GOING TO THE BETTER BUSINESS BUREAU AND MY LAWYER! PLEASE PLEASE DO NOT USE THIS SITE! NOT UNLESS YOU WANT CONSTANT WORRIES ABOUT WHERE YOUR MONEY IS! AND NO ANSWERS! THEN THEY HAD THE NERVE TO SEND ME A SURVEY ON THEIR CUSTOMER SERVICE!
Just received my order! I ordered JET BLACK! Got hair with MASSIVE MIXTURE OF BROWN AND RED! I have included pics which obviously show the difference between my current JET BLACK extensions PLACED on the right to your item. Obviously your product NOT JET BLACK! Ridiculous! PLEASE DO NOT ORDER FROM THIS SITE! THIS IS THE SECOND TIME THEY HAVE GOTTEN MY ORDER WRONG. I SHOULD HAVE KNOWN BETTER THAT TO ORDER FROM THERE AGAIN! I spent a lot of money to get EXPIDITED SHIPPING WHICH WAS NOT MET AND WHEN I DID RECEIVE THE ITEM IT WAS FAR BELOW THE PAR YOUR SITE HAD DESCRIBED THE ITEM!
This site also MAKES IT VERY DIFFICULT TO ASK THEM ANY QUESTIONS ABOUT THEIR PRODUCTS UNLESS YOU HAVE ALREADY PLACED AN ORDER AND EVEN THEN YOU HAVE TO LOOK FOR A PLACE TO SEND INQUIRIES WITHIN YOUR ORDER DETAILS!
SO IN RESPONSE TO THIS REVIEW AND MY NUMEROUS ATTEMPTS TO CONTACT THEM THEY ACTUALLY HAVE THE GALL TO SEND ME THIS REQUEST! WHICH ONLY SERVES MY POINT THAT NO ONE ON THIS SITE HAS THE SLIGHTEST CLUE ABT THEIR CUSTOMERS AND/OR PRODUCT!:
LightInTheBox F. [LightInTheBox Rep] Dear Customer,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html, and our customer service team will help you there.
Tip for consumers:
DO NOT ORDER FROM THIS SITE!!!!
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html, and our customer service team will help you there.
I PICKED OUT 2 ITEMS TO PURCHASE. I WAS IN CONTACT WITH THE SITE WHO ASSURED ME THE ITEMS I WAS PURCHASING WERE IN STOCK. SO I ORDERED THEM. I KEPT CHECKING MY ORDER STATUS AND IT REMAINED IN THE PROCESSING STAGE FOR OVER 4 DAYS SO I ASKED WHAT THE DELAY WAS. IT WAS THEN I WAS INFORMED THAT THE ITEMS WERE NOT IN STOCK AND I WOULD HAVE TO WAIT! FOR HOW LONG THEY DID NOT KNOW! I ASKED FOR A REFUND AND AN EMAIL FROM THEM STATING MY MONIES WERE BEING REFUNDED. SO FAR THEY HAVE SAID IT IS BEING REFUNDED BUT KEEP MAKING EXCUSES AS TO WHY THE FINANCE DEPT CANNOT SEND ME AN EMAIL CONFIRMING THE REFUND TO MY CREDIT CARD. WIGSBUY EMPOYEES WHOM ANSWER MY QUESTIONS APPEAR TO BE INEPT AND IT BECOMES CLEAR VERY QUICKLY THAT THEY HAVE VERY LITTLE KNOWLEDGE ABOUT THE PRODUCTS THEY ARE SELLING!. ALL THEY CAN SAY WHEN ANSWERING MY QUESTIONS ABOUT MY REFUND IS ' NO WORRY. NO WORRY" WHY YOU SO ANXIOUS? "I STILL HAVE NOT RECIEVED MY REFUND. SAVE YOURSELF THE FRUSTRATION AND ORDER FROM A MORE REPUTABLE SITE!
Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible? You can also contact us via service@wigsbuy.com or reviews@wigsbuy.com.
I’m looking forward to your reply, thank you very much!
Best regards,
Wigsbuy Team
PLEASE DO NOT USE THIS SITE IT IS NOT SECURE! MY CREDIT CARD WAS HACKED BY A PERSON(S) TRYING TO MAKE THOUSANDS OF DOLLARS WORTH OF PURCHASES FROM OTHER SITES. AS YOU CAN SEE FROM THE EMAIL BELOW FROM VOGUEWIGS SITE THEY ADMIT THE BREACH WAS BECAUSE OF THEIR UNSECURE SITE AND THEY WERE AWARE OF THE BREACH BUT DID NOT CONTACT ME. IT WAS MY CREDIT CARD COMPANY THAT MADE ME AWARE OF THE FRAUDULANT PURCHASES. ALL vOGUE DID WAS APOLOGIZE AFTER I CONFRONTED THEM!
Telephone:
Comment: I have just received a phone call from my credit card company advising me that purchase have been placed on my credit card that are NOT MINE! MADE JUST DAY AFTER MY ORDER WAS PLACED WITH YOU SITE! PLEASE REMOVE ANY REFERENCE TO MY CREDIT CARD FROM YOUR SITE AS YOUR SITE IS THE ONLY ONE I HAVE USED THIS CARD FOR. I WILL ADVISE OTHERS AND THE BETTER USINESS BUREAU OF THIS! THIS SITE IS NOT SECURE AND I WILL MAKE IT KNOWN TO OTHER POTENTIAL CUSTOMERS! THE FRAUD ON MY CREDIT CARD ORIGINATED IN THE USA! PLEASE RECTIFY THIS SITUATION!
*(VogueWigs)
Nov 3,5:12 PM
Hello,
My name is * and I would like to apologize for any inconvenience this may have caused.
We have since located and removed the cause of this breach and have not heard of any fraudulent activity since.
Please take my personal work email noted below and I would be more than happy to help you feel secure about us and our company.
There is no excuse for the breach but we have done our best to upgrade our servers and security to prevent any further intrusion.
I hope that we may better serve you again,
*
*@invogueinc.com
Thank you,
*
*******@voguewigs.com
Monday - Friday 7:30AM - 5:00PM (Pacific Standard Time)]
This email is a service from VogueWigs.
Message-Id: N3RDZ30R9J_*******b*******c6_61d93fb42fccd*******_
TO ADD INSULT TO INJURY HERE IS THE LATEST RESPONSE FROM VOGUE!
*
12:19 PM
*@invogueinc.com
Hopefully something is done about it. I assure you our site is secure and we have had no other complaints. I hope your efforts are not in vain as there are delinquents out there committing online crimes.
* (VogueWigs)
© 2015
*Personal information redacted by admin
Jo hasn’t received any thanks yous.
Jo doesn’t have any fans yet.
Empty.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the payment process.
Upon checking, we are glad to inform you that your payment has been made successfully. Thank you for your purchase and we will do our best to ship your order as soon as possible.
It seems that there's no problem for our website to take your card as payment method.
By furthur checking of the transaction record, we found that a 3DS authentification issue has occurred during your first trying of check-out.
To protect customer from fraudulent card using, the card issuer bank will require a 3DS authentification with card holder before making the charge. It could be that the bank didn't recognize your voice/fingerprint/facial features, which failed the authentification process.
Please understand that this is a normal phenomenon which happens daily in 3DS authentification processes, and we as merchant did not play any role in this process. Customer can simply try it again later to make the payment. Hope for your understanding.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need any assistance, please feel free to contact us by chat for quick response or by email at services@stylewe.com. By email we will reply to you within 24 hours.
Best regard,
Louisa
STYLEWE