Jorge C.

I purchased a ticket two hours before the Show because I am 10 minutes driving distance to the cinema That particular day the Police closed all the Entrance to Down Tine Disney due to a Bomb Threat, The access was Imposible I contacted Fandango waitaid for 1 hour they told me they review the case and 5 days later I received this stupid message,

And the question is why they allow you to purchase tickets with less than 2 Hrs to Movies?

I will never use their service again

Thank you for your previous contact and we apologize for any inconvenience you may have encountered.

Our Fandango VIP members are eligible for Worry-Free Ticketing, which allows you to return tickets at least 2 hours or more before the show time. After checking our records, we have confirmed that your tickets were purchased less than 2 hours before the show time, which means your order was already outside the allowable time for refunds and exchanges. We apologize for any disappointment this causes you, but even though you contacted us shortly after making your purchase, it was still too late for us to process a return. The timeframe of the return policy is not affected by the time at which you submit your order to us, so no exceptions can be made on this basis.

We appreciate your patience and understanding, and we hope you will continue to make Fandango your choice for online movie tickets.

Best regards,

Trudy-Ann
Fandango Customer Support